NTT DATA has launched a new Smart AI Agent™ Ecosystem aimed at helping organizations build, scale, and manage agentic AI solutions across key industries. The Smart AI Agent Ecosystem builds on NTT Data's previous developments. The current release includes end-to-end services—from advisory to agent management—and a plug-in that upgrades existing RPA bots into intelligent agents, giving companies with legacy infrastructure a practical path into AI.At its core, the ecosystem is built to help enterprises shift from static automation to dynamic, context-aware agents that can work independently, adapt to changing environments, and collaborate with human teams.Targeted Use Cases, Built for ScaleThe AI agents are already live in sectors like healthcare, manufacturing, finance, logistics, and marketing—handling tasks that range from summarizing insurance appeals and detecting fraud to analyzing compliance data and building psychographic user profiles. New agents are in development for root-cause analysis, intelligent procurement, early medical interventions, and more. Each deployment is designed around clear, measurable outcomes—reducing manual effort, increasing visibility, and speeding up decisions across the business.Ecosystem Approach: Modular, Managed, and Cross-CloudNTT DATA isn’t just delivering standalone agents. The broader platform includes a managed services layer, a marketplace of reusable agent components and language models, and integrations across public and private cloud. The approach is composable—meaning organizations can plug in just what they need, when they need it, without committing to an all-or-nothing AI rebuild. Clients can also tap into readiness assessments, orchestration tools for multi-agent environments, and services tailored to hyperscaler platforms like Azure, AWS, and GCP.Alliances Add Flexibility and SpeedNTT DATA is backing the ecosystem with a mix of big-name partnerships and startup integrations. A recent strategic collaboration with OpenAI will power a Center of Excellence for developing and deploying generative AI solutions. Meanwhile, partnerships with companies like Rafay Systems and Kore.ai bring in cloud-native infrastructure and enterprise-grade conversational AI, helping NTT DATA deliver across a broader range of enterprise use cases—from GPU PaaS to smarter service desks.A Plug-in for Legacy BotsOne of the more interesting pieces of the announcement is a new patented plug-in that converts old-school RPA bots into autonomous agents. For companies sitting on a mountain of legacy automation, this offers a way to upgrade without starting from scratch—like turning a regular TV into a smart one. By combining advisory, infrastructure, tooling, and deployment into a single ecosystem, NTT DATA is giving enterprises the building blocks to modernize operations without adding complexity.
AI/ML, Managed Services
NTT DATA Expands AI Capabilities with Smart Agent Ecosystem and Legacy Bot Upgrade
(Adobe Stock)
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