NinjaOne Adds New User Experience Features to its Endpoint Platform

NinjaOne has bolstered its automated endpoint management platform with new self-service workflows, user dashboards, and automation capabilities that aim to add greater efficiency and security for customers of its namesake NinjaOne platform.

The latest features were brought into NinjaOne’s product roadmap and added to the platform through feedback from customers who were looking to gain these features to use in their own NinjaOne implementations, Rahul Hirani, senior vice president of product management, told ChannelE2E.

“The benefit of publicizing our roadmap is that our product development teams get a lot of direct engagement with our customers and a front-row seat to evolving trends in IT,” said Hirani. “End users are less tolerant than ever of IT performance drags and poor user experiences, making it essential for organizations to focus on making those devices easy to use, secure, and reliable. That customer feedback directly informed our digital employee experience (DEX) capabilities.”

The scalable NinjaOne platform is used by MSPs and enterprises of all sizes to improve the digital experiences of their customers and end users.

The new features provide tools for users to resolve common IT problems independently using web-based and mobile portals where they can perform tasks from file recovery to software installations while reducing wait times and IT workloads using automated requests. Also included are new dashboards and workflows that prioritize employee experience over device management, giving IT teams improved tools to understand and address user requirements to improve productivity, according to NinjaOne. In addition, the improved real-time endpoint monitoring and new automated remediation capabilities allow IT teams to identify and resolve issues before they impact users – often without manual intervention.

The new DEX capabilities are being integrated as a user update to the NinjaOne platform, which can then be rolled out to employee devices, according to the company.

The SaaS-based NinjaOne platform is designed to automate endpoint management while providing real-time visibility and control across all endpoints.

Analysts Weigh In on NinjaOne’s User Improvements

Jack E. Gold, president and principal analyst at J.Gold Associates, LLC, told ChannelE2E that the new features in the NinjaOne platform will help enterprises effectively manage users and their devices, which is critical to keeping organizations productive.

“And increasingly, being able to actually determine what is happening during the user experience with their devices and apps is the difference between efficiency and lost productivity,” said Gold. “Further, with the use of self-service portals and real-time information and alerts for end users … companies can support the increasing number of devices and applications without dramatically expanding their IT and help desk organizations. That is a major cost saving and a resource that is hard to employ on its own.”

In addition, said Gold, “Being able to look at user analytics is also important in that it enables organizations to see where the roadblocks and potholes are in keeping users productive. So, real-time analytics really are a major advance to organizational effectiveness and also dramatically shorten the time to fix any issues as they show up on the dashboard before major impacts. It also leverages scarce IT resources by reducing their workloads.”

Another IT analyst, Rob Enderle, principal analyst with Enderle Group, said the NinjaOne product improvements will be appreciated by users.

“Endpoint management, particularly when you have remote workers, is critical for productivity because any problem is more difficult to resolve” away from the workplace, he said. “Tools like this free up support departments and provide greater job satisfaction for both support and users.”