IT Glue, an MSP and IT documentation software platform owned by Kaseya, has introduced new integrations with various Kaseya software platforms. The integrations are part of Kaseya's overall workflow automation strategy for MSPs and IT departments.The latest IT Glue integrations, according to the company, address such areas as:Professional Services Automation (PSA): Technicians can now address Kaseya BMS tickets directly within IT Glue. Kaseya BMS competes against such entrenched rivals as ConnectWise Manage and Datto Autotask. Archive Assets: Users can archive configurations, passwords and more within IT Glue. Business Management Via Mobile Devices: IT Glue now integrates with Kaseya Fusion. The fusion mobile app capabilities how span Kaseya's RMM (remote monitoring and management), PSA and IT documentation capabilities. Virtual Network Documentation: IT Glue user gain "greater visibility into virtual networks so they can identify virtual machines and their hosts to automate the documentation of all virtual network machines." This involves an enhancement to the Network Glue feature that IT Glue unveiled in May 2019. Backup and Disaster Recovery (BDR) reports: By integrating Unitrends MSP and IT Glue, MSPs can now produce on-demand PDF reports of their configuration backup coverage for Unitrends. The Unitrends platform competes with multiple BDR and data protection platforms in the MSP market. MyGlue Help Center: This is a new shared knowledge base for MSPs and their MyGlue customers. The IT Glue enhancements and integrations surfaced during the company's GlueX 2020 virtual conference.
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