Managed Services

Grow Virtual Workshop to Address MSP Challenges for 2024

As the new year approaches, Managed Service Providers (MSPs) are gearing up to face a slew of challenges brought about by rapid technological advancements and shifting market dynamics. 

The upcoming 'Grow Virtual Workshop,' scheduled for December 6 and 7, 2023, hopes to address these challenges, offering MSPs valuable insights and strategies for success in 2024.

Syncro: A Unified Platform for MSPs

At the heart of this event is Syncro, a unified Remote Monitoring and Management (RMM)/Professional Services Automation (PSA) platform specifically designed for MSPs. 

Syncro offers a comprehensive suite of tools that streamline and optimize the operations of MSPs, merging critical functions into a single, efficient platform. The workshop will provide a unique opportunity to explore Syncro's latest innovations and plans for the coming year, according to the company.

Key Topics and Expert Insights

The workshop agenda includes sessions on a variety of pertinent topics. Day 1 begins with a focus on cybersecurity insurance, led by Wes Spencer, highlighting strategies for reinforcing digital defenses and risk management. Emily Glass, CEO, and Kristen Costagliola, CPTO, will take attendees through Syncro's achievements over the past year and its roadmap for 2024.

Further, Brad Gross will provide invaluable insights into crafting robust managed service agreements, an essential component for MSPs to elevate their service offerings. Brian Johnson will explore strategies for business growth, discussing critical KPIs for MSPs to monitor their progress and success.

On Day 2, the emphasis shifts to marketing and operational strategies. Sessions include Mark Copeman discussing website marketing techniques, while Paul Green offers insights into leveraging LinkedIn for building audiences and marketing. David Stinner's session on talent acquisition will address efficient hiring practices, and Karl Palachuk will conclude with a focus on improving MSP operations through the establishment of standards and procedures.

The 'Grow Virtual Workshop' aims to equip MSPs with the knowledge and tools necessary to navigate the complexities of 2024, ensuring they remain competitive and responsive to the evolving needs of their clients. Registration is currently open for the event.