Managed Services

Gemspring Capital Acquires InflowCX to Merge with Amplix

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Gemspring Capital Management has acquired strategic advisory firm Inflow Communications and plans to integrate it with its portfolio company, Amplix. Financial information was not disclosed.

This is technology M&A deal number 289 that ChannelE2E and MSSP Alert have covered so far in 2023. See more than 2,000 technology M&A deals for 2023, 2022, 2021, and 2020 listed here.

Gemspring Capital Management is based in Westport, Connecticut. The company has 62 associated members listed on LinkedIn. Gemspring’s areas of expertise include providing flexible capital solutions to middle-market companies.

Inflow Communications, founded in 1997, is based in Beaverton, Oregon. The company has 104 employees listed on LinkedIn. InflowCX’s areas of expertise include strategic advisory, deployment, and managed services for contact center, customer experience, and unified communications solutions.

Gemspring Acquires Inflow: Unified Vision for Enhanced Customer Experience

The merger will see the integration of InflowCX's customer experience and contact center solutions with Amplix's technology advisory services and software. The companies share a foundation in technical expertise and relationships to ensure optimal outcomes for clients, according to Gemspring.

The merged entity will maintain its headquarters in Norwood, MA and will be spearheaded by Amplix CEO Joe DeStefano. Spanning various industry verticals, the company will cater to over 3,500 clients and have employees across more than 20 states and Canada. 

Additionally, InflowCX's CEO, Ken Smith, will join the Amplix Board of Directors while Adam Rennert, President of InflowCX, will spearhead the company's Customer Experience practice.

Gemspring Acquires Inflow: Executive Insight

Joe DeStefano, CEO, Amplix, commented:

"The partnership between Amplix and InflowCX is based on our shared values, customer-centric cultures, and strong commitment to elevating the customer experience. We remain dedicated to working with our vendor partners to deliver the highest quality technology advisory services, and I look forward to joining forces with the InflowCX team to amplify our strengths and leverage our combined resources."

Ken Smith, CEO, InflowCX, said:

"As we have scaled our business to meet the increasing – and evolving – needs of our customers, becoming part of the Amplix platform will allow us to introduce expanded offerings and innovative solutions that will directly benefit the enterprise organizations we support and advise. I look forward to working closely with Joe and the Gemspring team to support the long-term growth and success of the combined business."

Zubin Malkani, Managing Director at Gemspring, added:

"Bringing together Amplix and InflowCX will be transformational, enabling the combined organization to provide customers with an expanded suite of technology solutions and enhanced services. We share a vision with the entire management team to be the premier provider of technology advisory services, and we are confident this step will position the business for accelerated growth and long-term success."

Lazard acted as the financial advisor to InflowCX during the transaction.