Everise has acquired Trusource Labs, which offers help desk support for Apple and IoT (Internet of Things) customers. The deal is expected to close before the end of 2018. Financial terms were not disclosed.
Everise, backed by multiple investors, is an Asia-based global experience company that wants to disrupt the traditional BPO (business process outsourcing) market. The company this year partnered with Microsoft to develop an Artificial Intelligence (AI) platform to disrupt the Contact Center and BPO industry. The result is an omnichannel customer service solution that targets voice, video and text interactions.
Trusource, founded in 2013, has extended beyond its Apple and IoT help desks to offer self-service approaches like instructional videos, social media and knowledge base articles for end-users. The company, with about 500 employees, is an Apple Consultants Network member.
Trusource Labs will maintain its headquarters in Austin, Texas and branch offices in the United States and and Europe. Trusource Co-CEO Alton Martin will remain with the company, working closely with three sister Everise companies -- C3, Hyperlab, and Globee. Everise has a big U.S. footprint, including 7,000 employees working under the C3 brand.
The combined mission: Fusing human and digital teams to transform how global firms deliver customer experiences.
On the consumer IoT (Internet of Things) market, Trusource Labs and Everise will increasingly leverage Artificial Intelligence (AI) technologies to help customers and clients as they become increasingly connected, the companies say.
Describing the IoT opportunity, Everise CEO Sudhir Agarwal said:
"We connect ‘things’ to make our lives easier, allowing us to shop, research, call, monitor, power and so on – even remotely – all in the name of convenience. This is a great concept until one device stops communicating with another, and the need for support arises. Everise is now uniquely positioned to support this explosive segment of the BPO market.”