Raffael Marty, GM of cybersecurity, ConnectWiseIn a prepared statement about the new incident response service, ConnectWise GM of Cybersecurity Raffael Marty said:
“With a talent shortage, more sophisticated threat actors and more technologies to protect, cybersecurity incidents can quickly overwhelm an MSP and their end client and jeopardize the protection of their client’s critical assets,” said Raffael Marty, General Manager, Cybersecurity, ConnectWise. “Every second counts in a cyberattack, so having a team of security experts at a moment’s notice is a game-changing force multiplier for an MSP’s successful delivery of cybersecurity services. With this service, MSPs can confidently turn to ConnectWise to gain swift understanding and control of the situation to eradicate threats and prevent costly downtime.”
The ConnectWise Incident Response Service is available to both ConnectWise partners and non-partners, the company said. Service Level Agreement (SLA) details in terms of response times and associated costs were not disclosed.
Side note: We'll be watching to see if or how Kaseya coordinates the RocketCyber/Datto Infocyte capabilities once Kaseya's buyout of Datto closes in the second half of 2022.In the meantime, many of the deals mentioned above compete in some ways with BlackPoint Cyber, Huntress and other businesses that offer MDR to MSPs. Moreover, dozens of dedicated MDR service providers are now in the market.Still, there are signs of growing security cooperation between MSP software providers. One example involves growing correspondence between CISOs who work for MSP software firms.So what's next on the security front, particularly for ConnectWise partners? The answers will likely surface during the ConnectWise IT Nation Secure 2022 conference, which is set for June.
Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.