When a managed services provider starts to gain traction in a specific vertical market niche, it really only seems to grow from there. For example, if an MSP currently supports an architecture firm, the firm starts to recommend the company to peer firms they know. Soon the MSP has several architecture firms among their clientele and becomes quite familiar with how the vertical operates -- along with the software and services they utilize. Suddenly, the MSP gains critical mass -- and differentiating expertise -- in the vertical.
The latest case in point: Alphaserve has caught on in the legal niche and is now expanding its capabilities to accelerate that growth. Indeed, the MSP says it has re-engineered its proprietary platform for managing technology infrastructure and applications. While the platform was originally designed for large firms, the company noticed an opportunity to tailor the system to better accommodate the needs of midsize and small law firms.
ITIL Best Practices
Along with Information Technology Infrastructure Library-based processes, the platform provides a visual snapshot of critical services and data for CIOs and IT directors, as well as in-depth reports and tools for predictive modeling and analytics. Providing real-time performance across all technologies, including cloud, on-premise, and end-user, Alphaserve's platform can provide proactive technology management to any size law firm, the company claims.
Admittedly, Alphaserve isn't alone in the legal vertical. Software vendors and MSPs have been buying each other up to better serve attorneys. Among the key areas of focus: eDiscovery platforms, which legal firms crave as a solution for their casework.
Check out the Top 100 Vertical Market MSPs for a closer look at key MSPs in multiple verticals.