Enterprise, IT management, MSP

FinancialForce PSA Wins Big HP Enterprise Deployment

HP Enterprise's Technology Services (TS) organization has embraced FinancialForce PSA. It's the latest in a growing list of midmarket and enterprise wins for the Salesforce.com-centric PSA offering.

HPE TS is not to be confused with the HPE IT services business that's merging with CSC. Instead, think of HPE TS as a professional services organization that manages IT projects for end-customers. HPE TS uses FinancialForce PSA to deliver structured and templated project planning, the companies said today. Several thousands HPE TS employees are on the system.

FinancialForce has expanded its PSA platform in multiple directions this year. Key efforts have involved talent management and communities capabilities. Additional FinancialForce adopters around the IT services segment include Venture Technologies, (a Cisco and Dell EMC IT solutions provider) and Summa Technologies (a software development firm). FinancialForce has claimed that it's the fastest-growing provider of cloud-based PSA, but proving that point is difficult since growth rate metrics vary from company to company.

Still, FinancialForce isn't "purpose built" for VARs, MSPs and IT services providers. Generally speaking, companies like Autotask and ConnectWise continue to dominate those market segments. Tigerpaw Software, which is hosting its user conference this week, also has some market share. But there are dozens of PSA options for all types of professional services firms. The overall PSA software market will likely double between from 2014 and 2022, according to Grand View Research.

Amid that growth, the list of PSA-like options continues to grow. The latest potential disrupter includes RepairShopr, a cloud-based CRM system for small computer repair shops and other types of small businesses. (Stay tuned for more news potentially involving RepairShopR soon).

Back in the midmarket, multiple proof points suggest FinancialForce continues to gain momentum. HPE's adoption of the platform should further the company' cause.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.