The Salesforce Field Service platform will soon gain a third-party add-on that may help service providers and customers to more effectively monitor and manage equipment out the field.The offering, called ServiceMax Asset 360 for Salesforce, will deliver a 360-degree view into metrics including install base, service contracts, asset performance and warranties to maximize equipment uptime and reduce maintenance costs, ServiceMax says.According to ServiceMax, partners and customer will be able to:
Gain greater visibility into warranty coverages and improved service margin by preventing uncovered work with warranty and entitlement management;
Maximize contract attach rates and renewals by monitoring the install base to ensure warranty-to-contract conversion while delivering on entitlements; and
Automate RMA/depot repair processes to manage returns, meet compliance and lower inventory costs.
ServiceMax Asset 360 for Salesforce: Executive and Analyst Commentary
Neil Barua, CEO, ServiceMax
In a prepared statement about Asset 360, ServiceMax CEO Neil Barua said:
"We are proud to offer this new solution, built on the Salesforce platform, which will enable even more customers across a broader set of industries to benefit from an asset-centric approach in order to run more profitable, efficient service operations and ensure uptime on the world's most important assets."
Added Mark Cattini, SVP of field service management at Salesforce:
"We're thrilled to be bringing a next-generation field service product to market for our customers. And, with the combination of ServiceMax Asset 360 and Salesforce Field Service, companies across industries will have access to enhanced asset management and dynamic resource scheduling capabilities on a single platform. This is the future of field service and it's connected, proactive and intelligent."
Salesforce Field Service is based on the 2019 buyout of ClickSoftware for $1.35 billion. Former Autotask CEO Mark Cattini led the ClickSoftware sale to Salesforce, and now oversees the field service management platform for the cloud giant.Additional insights from Joe Panettieri.
Sharon manages day-to-day content on ChannelE2E and serves as Editorial Director for CyberRisk Alliance’s Channel Brands. She also covers enterprise-class technology companies, strategic alliances and channel partner strategies. Sharon is a veteran tech journalist and editor with more than 25 years experience in the industry, and has previously held key editorial, content and leadership positions at Techstrong Group, CIO.com, Ziff Davis Enterprise and CRN.
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