Mergers and Acquisitions, IT distribution, Content

Ingram Micro Acquires Salesforce Cloud Consulting Partner

Ingram Micro has acquired the Salesforce cloud consulting practice of Quosphere, a midsized global technology company, the two companies have confirmed. Financial terms were not disclosed.

LinkedIn: Kushal Jaiswal, CEO, Quosphere
LinkedIn: Kushal Jaiswal, CEO, Quosphere
LinkedIn: Jyotil Mankad, director of head of Ingram Micro Cloud, India

Quosphere's Salesforce consulting services, according to an AppExchange listing, span:

  1. Customization and Development.
  2. Customization & Configuration of Sales & Service Clouds.
  3. Integration of Salesforce with other Systems.
  4. Development of Apps for AppExchange Platform.
  5. Creating Customer Journeys using Marketing Cloud & Pardot.
  6. Salesforce Training.
  7. Salesforce Support Services.

In a prepared statement about the deal, Jyotil Mankad, director and head of cloud business at Ingram Micro, said:

“This acquisition is an excellent enhancement to our implementation & consulting capabilities on Salesforce. We look forward to leveraging the team’s technical expertise and depth to deliver even more value to our partners and customers over and above the world-class cloud & software applications that we bring to market.”

Quosphere CEO Kushal Jaiswal added:

“Quosphere has had a tremendous growth story since its inception in 2011. We have been able to build a family of digital transformers, visual storytellers, AI experts, and data scientists. Our Salesforce practice has helped companies globally, transform sales outreach, and advance their customer experience. Today, we’re immensely excited that our Salesforce journey will now be pursued and scaled to new heights by Ingram Micro, while we continue to remain invested in executing our vision for AI & Data Advocacy initiatives for our customers worldwide.”

Quosphere's Salesforce business unit is based in India.

Ingram Micro M&A Background

Ingram Micro Cloud has had a Salesforce business relationship in place since at least 2012. More recently, Ingram Micro in 2018 became a Salesforce reseller in India. That relationship targets 40 locations -- particularly Tier 2 and Tier 3 cities across India -- to deploy Salesforce capabilities to businesses of all sizes, the distributor indicated in 2018.

Meanwhile, Ingram Micro itself has been the subject of takeover rumors for roughly a year.  An August 2019 report suggested parent HNA Group would sell Ingram to RRJ Capital. And a December 2018 report suggested  HNA would sell Ingram to Apollo Global Management. Neither deal materialized, and Apollo recently acquired Ingram rival Tech Data.

Although Ingram Micro's core business remains strong, parent HNA has been selling off some assets in order to strengthen its own balance sheet.

Salesforce Partner Mergers and Acquisitions

Mergers and acquisitions within the Salesforce partner ecosystem remains strong, though deal valuations can be difficult to pin down. Here’s an ongoing list of Salesforce partner M&A deals.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.