Subscribe To Our Daily Enewsletter:

Posts by Forrester Research

Mitigating Ransomware Requires A Commitment To Best Practices

The long-term impact of ransomware has to be commitment to best practices. Let’s start by not leaving the door unlocked. Forrester Research explains.

How to Prepare for a Recession

Adaptive firms — regardless of economy — continually flex, evolve, and pivot in response to rapidly changing customer, competitive, and technology trends.

5G Wireless Networking Strategy Guide

What are the core capabilities of 5G Wireless Networks and when will such high-speed cellular services become available? Forrester Research offers a strategic guide.

Stop Trying To Replace Customer Support Agents With Chatbots

Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.

Get Smarter About Your Competitors, Customers, And Company

Key tools, technologies and best practices to leverage insights about your customers, company and competition, according to Forrester Research.

How Google’s Parent and Microsoft Are Transforming Cybersecurity

Chronicle’s Backstory (from Google parent Alphabet) & Microsoft Azure Sentinel are cloud-based security analytics tools that address SOC team challenges. Here’s why.

Hiring Artificial Intelligence Talent: Beware Of Unicorns

First came chief data officers (CDOs). Next up are so-called artificial intelligence (AI) engineers — the technology industry’s latest talent unicorns.

Customer People

Customer Service Agents Need Modern Workspaces

As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.

Why Healthcare MSPs, IT Solutions Providers Should Embrace Apple

Apple is ready to assist healthcare organizations (HCOs) that blend disparate data sources into a true 360-degree view of the patient, Forrester explains.

U.S. Technology Talent Research, Forecast: The Search Gets Harder

U.S. technology talent will be harder to find and more expensive to compensate over the next two years, Forrester Research forecasts.