5G Rollout Strategies: A Timeline Guide
The rollout of 5G is much more evolutionary than the rollout scenarios of previous cellular standards, Forrester Research explains.
Predictions 2020: Artificial Intelligence (AI) and Customer Service
Forrester’s 2020 customer service predictions report outlines how automation is going to change the contact center from the inside out.
Mitigating Ransomware Requires A Commitment To Best Practices
The long-term impact of ransomware has to be commitment to best practices. Let’s start by not leaving the door unlocked. Forrester Research explains.
How to Prepare for a Recession
Adaptive firms — regardless of economy — continually flex, evolve, and pivot in response to rapidly changing customer, competitive, and technology trends.
5G Wireless Networking Strategy Guide
What are the core capabilities of 5G Wireless Networks and when will such high-speed cellular services become available? Forrester Research offers a strategic guide.
Stop Trying To Replace Customer Support Agents With Chatbots
Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.
Get Smarter About Your Competitors, Customers, And Company
Key tools, technologies and best practices to leverage insights about your customers, company and competition, according to Forrester Research.
How Google’s Parent and Microsoft Are Transforming Cybersecurity
Chronicle’s Backstory (from Google parent Alphabet) & Microsoft Azure Sentinel are cloud-based security analytics tools that address SOC team challenges. Here’s why.