Get Smarter About Your Competitors, Customers, And Company
Key tools, technologies and best practices to leverage insights about your customers, company and competition, according to Forrester Research.
How Google’s Parent and Microsoft Are Transforming Cybersecurity
Chronicle’s Backstory (from Google parent Alphabet) & Microsoft Azure Sentinel are cloud-based security analytics tools that address SOC team challenges. Here’s why.
Hiring Artificial Intelligence Talent: Beware Of Unicorns
First came chief data officers (CDOs). Next up are so-called artificial intelligence (AI) engineers — the technology industry’s latest talent unicorns.
Customer Service Agents Need Modern Workspaces
As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.
Why Healthcare MSPs, IT Solutions Providers Should Embrace Apple
Apple is ready to assist healthcare organizations (HCOs) that blend disparate data sources into a true 360-degree view of the patient, Forrester explains.
U.S. Technology Talent Research, Forecast: The Search Gets Harder
U.S. technology talent will be harder to find and more expensive to compensate over the next two years, Forrester Research forecasts.
Channel Data Is A Competitive Differentiator
Winning in the channel requires data-driven program innovation. Forrester Research’s Jay McBain explains why.
Blockchain And GDPR: Toxic Blend or Miracle Cure for Compliance?
Depending on who you listen to, the combination of GDPR and distributed ledger technology (DLT, AKA blockchain) is either a poisonous cocktail or a magic potion. Forrester explains.
How Simple Phishing Attacks Shred Network Defenses
Phishing emails are quite difficult to detect & block. Phishing prevention requires a layered approach that includes these six steps, Forrester Research says.