Customer Experience (CX): How to Measure Company Devotees
Customer experience (CX) professionals must develop a model that ties how well each customer grouping fits their value proposition and how much money that good fit means to the business, Forrester Research asserts.
Robotic Process Automation and Customer Service: Secrets to RPA Success
Robotic process automation (RPA) offloads repeatable tasks from agents. Here’s how to succeed with RPA, according to Forrester Research.
How to Build Technology Market Forecasts In Uncertain Times
Tips and techniques for preparing technology market forecasts in a fast-changing environment, according to Forrester Research.
How to Partner With Early-Stage Cybersecurity Firms
Intead of avoiding cybersecurity startups, you can engage them and influence their product roadmaps, Forrester Research explains.
5G Rollout Strategies: A Timeline Guide
The rollout of 5G is much more evolutionary than the rollout scenarios of previous cellular standards, Forrester Research explains.
Predictions 2020: Artificial Intelligence (AI) and Customer Service
Forrester’s 2020 customer service predictions report outlines how automation is going to change the contact center from the inside out.