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WEBCAST: MSP Service Desk Automation for 2021

MSP Service Desk Automation for 2021

Thursday, October 22, 2020
2:00 PM Eastern Time

Learn how the next waves in technology automation will reshape your IT service desk, boost productivity, and enhance your end-customer experience. During this webcast we will cover key trends and next MSP moves involving:

  1. MSP chatbots to boost service desk automation: Example deployments.
  2. Microsoft Teams, Slack: The power of service desk integrations.
  3. Robotic Process Automation (RPA): What’s real, what’s coming, and what manual tasks will disappear.
  4. Multi-cloud monitoring: Extending your service desk to manage AWS, Azure and Google Cloud workloads.
  5. Security Integrations: Where EDR (endpoint detection and response), MDR (managed detection and response) and other next-gen platforms fit into your service desk.

PS: We’ll answer attendee questions during this live Webcast.