WEBCAST: Your MSP Service Desk Strategy for 2021

Special Guest: TruMethods CEO Gary Pica

Join us as TruMethods CEO Gary Pica explains how to:

1. Quiet the “noise” on your service desk;
2. drive down ticket counts;
3. delight customers; and
4. keep resulting profit margins high.

Also during this webcast we will discuss

1. Chatbots: Can they boost service desk automation?
2. Service desk integrations to Microsoft Teams, Slack: Wise moves?
3. Robotic Process Automation (RPA): What’s real, what’s coming, and what manual tasks may disappear.
4. Multi-cloud monitoring: Does your service desk need to manage AWS, Azure and Google Cloud workloads?
5. Security integrations: Where EDR (endpoint detection and response), MDR (managed detection and response) and other next-gen platforms fit into your service desk.

PS: We’ll answer attendee questions during this live Webcast.

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