WEBCAST: MSP Service Desk Automation for 2021
MSP Service Desk Automation for 2021
Thursday, October 22, 2020
2:00 PM Eastern Time
Learn how the next waves in technology automation will reshape your IT service desk, boost productivity, and enhance your end-customer experience. During this webcast we will cover key trends and next MSP moves involving:
- MSP chatbots to boost service desk automation: Example deployments.
- Microsoft Teams, Slack: The power of service desk integrations.
- Robotic Process Automation (RPA): What’s real, what’s coming, and what manual tasks will disappear.
- Multi-cloud monitoring: Extending your service desk to manage AWS, Azure and Google Cloud workloads.
- Security Integrations: Where EDR (endpoint detection and response), MDR (managed detection and response) and other next-gen platforms fit into your service desk.
PS: We’ll answer attendee questions during this live Webcast.