WEBCAST: Your MSP Service Desk Strategy for 2021
Your MSP Service Desk Strategy for 2021
Featuring Gary Pica, CEO of TruMethods
Thursday, October 22, 2020
2:00 PM Eastern Time
Join us as TruMethods CEO Gary Pica explains how to:
- Quiet the “noise” on your service desk;
- drive down ticket counts;
- delight customers; and
- keep resulting profit margins high.
Also during this webcast we will discuss
- Chatbots: Can they boost service desk automation?
- Service desk integrations to Microsoft Teams, Slack: Wise moves?
- Robotic Process Automation (RPA): What’s real, what’s coming, and what manual tasks may disappear.
- Multi-cloud monitoring: Does your service desk need to manage AWS, Azure and Google Cloud workloads?
- Security integrations: Where EDR (endpoint detection and response), MDR (managed detection and response) and other next-gen platforms fit into your service desk.
PS: We’ll answer attendee questions during this live Webcast.