Roughly 50 to 60 percent of sales proposals end in “No Decision Made.” That's frustrating for sales people. But the real tragedy involves the customer indecision. Here's why.
As you continue to successfully serve your customers, they forget all the technology and business issues they had before you solved them. Here's how to show your continued value, retain customers & reduce churn.
What if you and your customer designed the meeting with the common purpose of “How do we move forward on this project as aggressively as possible?” David Brock explains.
Treat your chat bots and virtual assistants like employees. Here's how to take the time to train your AI (artificial intelligence) systems to delight your customers.
When we talk about the different stages within the buyer’s journey, we focus on Awareness, Education/Nurture, Purchase, and Loyalty. ChannelMaven CEO Heather K. Margolis explains.
Asset misappropriation accounts for almost 80 percent of employee fraud schemes. These schemes include billing manipulation, customer charge-offs and more. Here's how to discover and eliminate such fraud.
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