IT managementSingleHop Deploys ThousandEyes for Cloud Data Center, Network MonitoringSarah KimmelNovember 26, 2017SingleHop deploys ThousandEyes to proactively monitor & manage cloud data center & network performance. ThousandEyes is winning business worldwide.
IT managementHuman + Machine: The Robot Revolution Requires Human DesignSponsored by Forrester ResearchNovember 6, 2017Automated solutions by their very nature can leave customers cold unless the experience is humanized. Forrester Research shares AI guidance.
MSPServiceNow Mobile App Plans Could Boost IT Service ManagementSarah KimmelOctober 30, 2017ServiceNow's buyout of SkyGiraffe could pave the way for more mobile smartphone apps (across iOS & Android) that assist IT service providers & MSPs.
IT managementHybrid By Design Versus Hybrid By AccidentSponsored by Forrester ResearchOctober 5, 2017Let’s be frank: You are probably doing hybrid IT by accident -- rather than by design. Forrester Research explains the fix.
IT managementDo PSA Software Systems Need An Overhaul?Sarah KimmelSeptember 27, 2017While reading about the ServOps vs. PSA (professional services automation) software debate, I flashed back to my time running an IT services help desk.
IT managementNew Relic Blends Artificial Intelligence, Cloud Monitoring; Updates Partner ProgramTy TrumbullSeptember 13, 2017New Relic Applied Intelligence (NRAI) blends cloud monitoring with artificial intelligence. Plus, partner program enhancements arrive.
IT managementMSP Service Desk, Trouble Ticket Escalation GuideSarah KimmelAugust 22, 2017Want to close service desk trouble tickets more quickly? Check out these help desk escalation rules and suggestions for MSPs & IT service providers.
