"We understand that this is a consumer and business issue. For our small business customers, the fix below will work.
We understand that MSPs will require a different solution. We are currently working on this universal solution now.
Please stay here for the latest updates."
“On April 24, Webroot experienced a technical issue affecting some business and consumer customers. A folder that is a known target for malware was incorrectly classified as bad, and Facebook was classified as a phishing site. The Facebook issue was corrected, and the Webroot team is in the process of creating a comprehensive fix for the false positive issue. In the meantime, small business customers and consumers can follow instructions posted in the Webroot Community to address the issue.
Webroot was not breached and customers are not at risk. Legitimate malicious files are being identified and blocked as normal. We are dedicated to resolving the issue, and will provide updates as they are available in the Community.”
