Enterprise, IT management

ServiceNow ServiceBots: What Are They?

Bots. Artificial intelligence. Machine learning. Autonomous task management. They promise so much -- assuming IT service providers, consultants and integrators actually understand the technology and potential use cases.

No doubt, the bot hype and technical reality vary from company to company. But ServiceNow's Knowledge 2019 conference at least offers some simple context for the emerging bot revolution. Moreover, the ServiceNow ServiceBot strategy pushes the software company far beyond traditional ITSM (IT service management) discussions.

On the conference show flow, a simple display area offers the following info...

1. ServiceNow ServiceBot Use Cases

2. ServiceNow ServiceBot -- Rover Example

3. ServiceNow ServiceBot - Example Rover and Road Hardware

4. ServiceNow ServiceBot: A mini-display of bots in action...

Simple, effective, next-generation technology communicated in a way that even a blogger can understand it.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.