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Tigerpaw Soft-launches Hosted PSA Software Edition

James Foxall
James Foxall

Tigerpaw Software's evolution beyond traditional licensing and delivery models continues. The PSA (professional services automation) and business management software provider is quietly testing a hosted edition -- though it's not a traditional cloud approach.

"We have taken a different approach than other web-based solutions because we did not want to compromise the power and feature-set that we have developed over the past 30 years," says Tigerpaw President and CEO James Foxall. "Instead, we leveraged modern remote-desktop application technology to drop a Tigerpaw icon right on your desktop so you can run our feature-rich fat client through the cloud."

The company also is pressing forward with new licensing models. "Our previous offering was module-based and sold with concurrent user licensing, with traditional annual maintenance and support contracts that we called Livebridge," says Foxall. "Tigerpaw One is a standard S-a-a-S subscription, with named-user licensing that includes EVERYTHING we offer."

The company is the "first and only" PSA to do away with add-ons and extras for a true one-price-per-seat... no extras for portals, connectors, integrations or mobile apps, he asserts (ChannelE2E hasn't independently confirm that claim). The company has also launched an Etilize integration, and the ability to generate invoices from mobile devices, he adds.

I noticed Tigerpaw didn't attend the recent Continuum Navigate 2017 conference in Las Vegas. Entrenched rivals like Autotask and ConnectWise were on hand. Upstart Computicate PSA along with Promys PSA also attended.

Tigerpaw and Continuum continue to partner on integrations,  but the PSA company didn't attend the conference in order to focus on the Tigerpaw ONE and hosted deployment efforts. "You were correct in your mentioning that Tigerpaw has a robust integration with Continuum," Foxall says. "They continue to be a strong partner of ours, and we share many common larger MSPs among our respective user bases."

Tigerpaw’s software has roughly 40,000 users.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.