SuperOps for IT Teams, a unified endpoint management platform powered by AI, is now available directly to enterprise IT departments from IT management services vendor SuperOps.Built with agentic AI capabilities, SuperOps for IT Teams aims to help businesses manage their deployments of desktop and mobile IT hardware used by employees, including Apple iOS, iPadOS, and Android laptops, servers, and other mobile devices.SuperOps for IT Teams includes a built-in helpdesk and cross-OS Mobile Device Management (MDM), bringing a company’s desktops, laptops, servers, and other mobile devices into a single, connected, and automated system using agentic AI.Arvind Parthiban, the CEO and co-founder of SuperOps, told ChannelE2E that the new endpoint management platform is a major milestone for customers and IT operations.“From being a platform purpose-built for MSPs, SuperOps is now expanding to empower internal IT teams as well,” said Parthiban. “We are extending our offerings across endpoint management, patch management, helpdesk and ticketing, and powerful automation to a new audience that faces similar challenges but with a different setup and scale.”The new platform “reinforces our vision of connecting every part of IT in a built-as-one platform that makes the technician's life easier and IT ops more efficient,” he said.The company, however, is not forgetting about its MSP and other channel partner roots, said Parthiban.“Over the years, IT leaders in our MSP community asked us whether they could use SuperOps directly to serve the IT needs of their own organizations,” he said. “Our teams quickly rose to the occasion and built the core modules of our platform to serve this need.”Now, “by extending our unified, AI-native platform to in-house IT teams, we are helping organizations manage their entire device and service ecosystem with the same efficiency and intelligence trusted by MSPs,” said Parthiban. “For Value-Added Resellers (VARs), System Integrators (SIs), and channel partners, this opens up avenues to bring a modern IT operations platform to their customers, solving for MSP and internal IT needs with one cohesive platform.”Parthiban said that SuperOps' philosophy of tightly integrating with the broader IT ecosystem in areas like cybersecurity and CRM while harnessing the power of the IT community, “will create new growth opportunities for partners and customers alike as we build the most connected, AI-ready foundation for IT operations.”SuperOps for IT Teams is “packed with every key module they need across endpoint management and service delivery,” he said. “What usually takes six to seven tools to achieve is all made available to them as one operating system - SuperOps. And this unified foundation ensures that our agentic AI has complete context across every endpoint and workflow to power triaging, remediation, and automations confidently.”“We are paving the way for the agentic era, going where no IT technology has gone yet, by ensuring core workflows and data are all connected and act as a single source of truth for IT teams as well as AI.”SuperOps was empowered to create its newest endpoint management tools earlier this year when the company received a fresh $25 million infusion of Series C funding for the development work, according to an earlier ChannelE2E report. The funding brought SuperOps’ total funding to $54.4 million for the four-and-a-half-year-old company.
IT management, IT distribution, Channel technologies, Endpoint/Device Security
SuperOps for IT Teams Delivers AI-Powered Endpoint Management for Enterprises
Todd R. Weiss
Todd R. Weiss is a contributing editor to ChannelE2E and MSSP Alert. He is an award-winning technology journalist and freelance writer who covers the full range of B2B IT topics. He served as managing editor at EnterpriseAI.news and was a staff writer for Computerworld and eWeek.com. He is a diehard Philadelphia Phillies, Eagles, Flyers and Sixers fan and says he is the world’s worst golfer.
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