MSPs have an invisible security work problem. Guardz adds agentic reporting for MSP client reviews

Last month, Guardz launched new agentic AI security reporting capabilities inside its cybersecurity operations platform for MSPs, giving partners a faster way to show SMB customers how their security services are performing.

The new agentic AI reporting feature will allow MSPs to replace the time-consuming manual creation of security service performance reports for their SMB customers by using AI agents, according to Guardz. For MSPs, manually producing these reports regularly for their customers is a complicated task that requires data input from multiple sources and more time spent assembling the reports. And since these reports are on situations that were blocked, customers may not be aware of all the threats they have faced over time.

With the new agentic AI tools integrated into the Guardz security operations platform, the company believes that MSPs will gain fresh new insights that will help them drive their security services businesses.

Dor Eisner, CEO and co-founder of Guardz, told ChannelE2E that by adding the capabilities to the platform, MSPs will gain major reporting and management benefits.

"The agentic reporting feature specifically helps MSPs generate security reports they can share with their SMB clients to demonstrate value, and also to prospective new clients by showing them security gaps in their companies based on information available online," said Dor.

"This is a new way of engaging with the existing Guardz platform. All of the reportable data already existed in the platform and was, until now, packaged in static templates. Agentic reporting is a more efficient and flexible way for MSPs to create, customize, and deliver security reports to their customers."

The company sees the new reporting tools as a first step for Guardz to become a formal Agentic SecOps Platform across the IT marketplace, he added.

MSPs can offer Guardz's new capabilities to customers by providing managed services, or they can directly sell the Guardz application to allow customers to install and manage it on their own.

"This marks a broader shift in how security operations are managed within the Guardz platform and reflects the company’s direction toward becoming the agentic SecOps platform for the modern MSP, one that covers workspace security across identity, endpoint, email, cloud, and data while learning how each MSP operates," said Dor.

"As part of its continued evolution, Guardz is expanding its use of AI-driven workflows across the security lifecycle, including an investigation agent already available to MSPs, alongside agents designed to support administrative tasks and security control management currently in development. Throughout, MSPs stay firmly in control while reducing operational overhead. Agentic AI handles the volume; human expertise handles the judgment."

Guardz's integrated approach to solving the security performance reporting problem is a big improvement over just adding an AI layer on top of an existing performance reporting tool, he said.

"A report builder with an AI layer asks you to pick a template, point it at a data source, and tell it what to summarize," said Dor. "The structure is still yours to design. The dashboards are still yours to interpret. The translation from 'here is what the data says' to 'here's what the client needs to hear' is still yours. Most agentic reporting in the market right now is the same product MSPs already have, with a chat window bolted on."

Instead, using Guardz and its new capabilities, an MSP can ask an agent questions to shape and create a review report using plain language, which then pulls together and correlates signals from identity, endpoint, email, and data, and then returns answers to the MSP to share with customers, said Dor. "No template to configure. No data source to wire up. No new tool to babysit. What stays with the MSP is judgment, which incidents matter for this particular client, how to frame the business context, how to own the conversation."

For MSPs, formally showing their customers all the security issues that they prevented is a difficult task, which is why detailed and concise incident reporting is so important, he said.

"MSPs have an 'invisible work' problem," said Dor. "They prevent breaches every week and then walk into a quarterly business review where the client has no idea that anything happened. Nothing broke, so nothing must have been done. That is the meeting where the price comes up. That is where renewals slide into negotiations."

For MSPs, they are likely not losing renewals because their security is not strong enough, said Dor. "They may be losing because the work they did all quarter never made it into the conversation. That is the gap the Guardz agentic reporting is closing."