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Kaseya VSA 9.5: RMM Upgrade for MSPs Arrives

Mike Puglia

Kaseya has rolled out the latest iteration of its remote monitoring and management (RMM) software platform, VSA 9.5. The update focuses on security, deeper integrations, cloud storage, and enhanced management capabilities, the company said, while the enhancements bolster Kaseya’s IT Complete suite.

The upgrade is based on first-hand direction and feedback from MSPs and customers, Kaseya Chief Product Officer Mike Puglia tells ChannelE2E.

“One of the best ways we can demonstrate our commitment to our customers is to get their feedback first-hand and then use this insight to guide the direction of our products,” he says. “By delivering enhancements in the areas that are most important to our customers, we’re able to help them sell more and improve service delivery to their customers. Ultimately, that’s what makes our customers successful, and we, at Kaseya, can only succeed when our customers succeed.”

Kaseya VSA 9.5: New Features

Change within the industry is putting more demand on IT professionals and asking them to do more with less. According to Puglia, the team at Kaseya was focused on quality with this latest release, aiming to make the service more stable and robust.

To demonstrate, he points out the Live Connection function that now allows technicians to use VSA’s remote PowerShell scripting capabilities to solve problems without having to interrupt the end user.

“Our new integration between Kaseya Cloud Backup and Kaseya Policy Management takes the manual labor out of backup, which allows our MSPs to grow more quickly because their technicians now have more time to work on higher priority projects,” he adds.

“Also, our enhanced PSA integrations with BMS – automated ticket de-duplication, ticket closing and ticket re-opening – allows techs to streamline the ticket resolution process resulting in increased efficiencies that save both time and money.”

BMS, short for Business Management System, is Kaseya’s PSA alternative to platforms like ConnectWise Manage and Datto’s Autotask for IT service providers.

Back at Kaseya, additional new RMM features include:

  • Enhanced file management allowing technicians to remotely upload or download files or directories from a single interface
  • A new integration platform that provides ecosystem partners with API access so they can build and deliver integrations to mutual customers.

Kaseya: Past And Future

Jim Lippie

Fred Voccola

After stabilizing its core business in 2016, Kaseya spent 2017 reinforcing a broader platform strategy — reinvesting in key offerings like AuthAnvil (security) and Traverse (infrastructure management).

The broader plays, including a Kaseya Powered Services push led by Cloud Computing GM Jim Lippie, helped drive overall growth by more than 40 percent in 2017, CEO Fred Voccola told ChannelE2E in December.

As for the future, Puglia says Kaseya plans to continue building deeper integrations with its Kaseya IT Complete suite of products and overall partner ecosystem.

“Maintaining an open platform that allows our customers to choose the best of breed technologies to meet their business needs is a core tenet of Kaseya, and we will keep building on this principle to ensure that our customers have the access to the products and innovations they need to run their business,” he says.

Despite its growth, Kaseya faces plenty of competition. In addition to ConnectWise and Datto, entrenched rivals include SolarWinds MSP and Continuum. Plus, upstarts like Auvik Networks and IT Glue are chipping away at additional MSP software segments.

Additional insights from Joe Panettieri.

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