Managed Services, MSP, Multi-cloud management

Caylent Acquires Trek10 to Build AI-Powered AWS Managed Services and Expand Global Cloud Capabilities

Last week, Caylent acquired Trek10. This brings together two AWS Premier Tier Services Partners to offer customers complete cloud support. The deal expands Caylent’s focus from consulting and engineering to include managed services, so businesses can rely on one team for strategy, migration, operations, and ongoing optimization on AWS. Backed by Gryphon Investors, the move supports Caylent’s mission to help organizations modernize and operate more efficiently with AI-powered cloud solutions

Expanding from Consulting to Managed Services

Until now, Caylent has focused mainly on professional services - designing, building, and modernizing on AWS. Trek10 changes that by bringing in its CloudOps managed services platform, which helps companies keep their AWS environments running smoothly at scale.

“Caylent, since its inception, has only offered professional services. The acquisition of Trek10 brings managed services to our offerings,” Randall Hunt, Caylent's CTO told ChannelE2E.

“Trek10’s CloudOps platform brings a proven foundation for managing complex cloud-native environments at scale. By integrating this platform into Caylent’s portfolio, we’re able to extend our engagement model beyond building, migrating and modernizing into continuous, proactive management. Together, we’re building the world’s first agentic AI Managed Services Platform, powered by Amazon Bedrock AgentCore, to help customers operate more efficiently through intelligent automation, predictive maintenance, and continuous optimization. It’s a reimagination of what ‘managed services’ can be in the era of AI: still white glove, but vastly more scalable,” Hunt said.

Trek10’s CloudOps platform integration signals a clear shift for Caylent, from delivering technical solutions to managing live, evolving ecosystems. The company aims to provide customers with AI-powered operational intelligence that not only keeps cloud environments stable and secure but also continuously learns and adapts to changing conditions. The vision is to move away from reactive incident management toward predictive, self-healing systems that maintain peak performance and cost efficiency without constant manual oversight.

Evolving the Delivery Model with AI Agents

Central to this transformation is Caylent’s “agentic delivery model,” an approach that uses autonomous AI agents to augment human expertise across every phase of a customer’s AWS environment. These agents are designed to streamline development, testing, deployment, and ongoing management—creating a cycle of continuous learning and optimization.

“Our agentic delivery model embeds autonomous AI agents directly into the development process across every stage of the cloud journey,” Hunt explained. “These agents collaborate with human experts to automate routine tasks, streamline complex workflows, and continuously learn from customer environments. In practice, this means customers see faster delivery, higher reliability, and deeper visibility into their AWS environments. As we bring Trek10’s CloudOps capabilities into this model, we’re evolving from traditional managed services to adaptive, self-optimizing systems that anticipate and act, rather than simply react.”

This model represents a meaningful change in how AWS partners deliver value. Rather than simply offering operational support, Caylent’s AI agents actively participate in system management, flagging inefficiencies, enforcing governance, and optimizing performance based on real-time data. As these agents grow more intelligent, the company expects to deliver not only faster service but also measurable improvements in cost, uptime, and user experience.

Deepening AWS Expertise Across Industries and Regions

Both Caylent and Trek10 bring deep AWS experience across a range of industries, and their combined expertise is expected to accelerate Caylent’s expansion into new verticals and geographies. Trek10 adds specialized strengths in Internet of Things (IoT), Travel & Hospitality, and Retail, while Caylent contributes its depth in Financial Services, Healthcare, and emerging AI workloads.

“Trek10 brings expertise across Travel & Hospitality, and Retail industries as well as IoT,” Hunt noted. “The combined company holds 20 AWS competencies across 8 industries including Healthcare, Education, Financial Services, Media & Entertainment, SaaS, and Life Sciences.”

With Trek10 onboard, Caylent becomes a true full-lifecycle AWS partner. Customers can now turn to one provider for everything - from defining cloud strategy and migrating workloads to managing day-to-day operations with AI-driven insights. This acquisition marks a turning point for Caylent. It’s not just about scaling services - it’s about changing how managed cloud operations work, using automation and intelligence to help businesses move faster, stay secure, and get more value from AWS.

Suparna Chawla Bhasin

Suparna is the Senior Managing Editor for CyberRisk Alliance’s Channel Brands, including MSSP Alert and ChannelE2E. She manages content development, sharpens editorial workflows, and ensures storytelling is tightly aligned with audience needs. With a background in technology, media, and education, she combines strategic insight with creative execution.

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