Webcast: Your MSP Service Desk Strategy for 2021

Now On-Demand: During this ChannelE2E webcast, we covered how the next waves in technology automation may reshape your IT service desk, boost productivity, and enhance your end-customer experience.

Special guest Gary Pica, CEO of TruMethods, covered how to:

  • Quiet the “noise” on your service desk;
  • drive down ticket counts;
  • delight customers; and
  • keep resulting profit margins high.

Plus, we discussed if or how chatbots, robotic process automation (RPA) and other automation tools will redefine MSP service desks.

Did you miss the live conversation? Register now to tune in on-demand.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.