
Aligning MSP Talent with Customer Outcomes
Read between the lines, and Risman wants to emphasize the similar cultures of PACE Technical and Vertex -- and a continued focus on end-customer service. To wit, PACE Technical is a seven-time-winner of “The Best Workplaces In Canada” by Great Place to Work, and Vertex has been named one of the Top 50 Best Managed IT Companies in Canada for five years running, the two companies note.
“We believe that a person’s experience with technology directly influences their creativity, productivity, and efficiency. We want to disrupt and reinvent the client experience with technology and in doing so, become the go-to managed service provider for all small to medium-sized businesses and professional service firms in Ontario.”
“With a 50–60-person managed services company, and the combination of our skill sets and resources, we will be able to offer better coverage and better infrastructure to all our clients without sacrificing the client experience or causing employees to burn-out. Our employees will have access to more training and learning, expanded benefits, increased knowledge and additional support – a key reason we chose to join forces."
Rob Rae, Gary Pica Offer Perspectives
MSP market leaders also weighed in on the deal.

“I can’t imagine a better fit than these two companies when it comes to innovation and enhanced customer experience. Both Vertex and PACE are well established and respected brands in the MSP world and I for one cannot wait to see them light this up!”
“This new combined team of experts will have more experience and more resources to make the investments that every client needs, specifically around cloud, security, and compliance. Customers need more from their MSPs, and this new joint venture puts PACE in a position to be able to deliver on that. If I am a PACE Technical or a Vertex Solutions customer today, I feel really good about my relationship moving forward.”