Automation Anywhere: Executive Perspectives

"Never before has there been such a transformative shift in the way we work, with artificially intelligent software bots changing how people, processes and technology interact for productivity gains. This new funding reinforces the promise of the RPA category and empowers our customers to achieve greater business agility and increased efficiencies by automating end-to-end business processes – bridging the gap between the front and back office."
"Automation Anywhere makes it easier for Salesforce customers to automate repetitive, manual tasks and focus on what matters most—the customer. We're excited to extend our partnership with Automation Anywhere to help more customers automate their end-to-end business processes and accelerate their digital transformation journeys."
RPA Bots: Hot or Hype (or Both)?
RPA is heavily hyped as a way to automate business and IT tasks -- including service desks and IT support.Here's an example of how RPA software may shake up service desks and help desks, according to Automation Anywhere rival UiPath:The Automation Anywhere Series B funding surfaces only a few days after Moveworks raised $75 million in Series B funding to accelerate the company’s IT support automation business.Still, some pundits (including ChannelE2E) wonder if some sectors within the IT automation and RPA markets are getting overhyped. UiPath, for instance, is growing rapidly but recently confirmed some targeted layoffs amid a longer-term path toward a potential IPO.RPA Bots: Most MSPs Are Laggards
Meanwhile, ChannelE2E frequently notes that the MSP market, in particular, has been slow to sort out opportunities in artificial intelligence and chatbots for further business automation.Still, some new IT automation solutions in the area surfaced at IT Nation Connect 2019, hosted by ConnectWise earlier this month in Orlando, Florida. Key names to know include:- Invarosoft, which launched ITSupportBot at the conference.
- Liongard, which helps MSPs to automate a range of tasks.
- Triafy, launched by ConnectWise veteran Gerwai Todd, focuses on ticket triage automation without forcing MSPs to rip-and-replace their existing help desk platforms.