Ed Knight | ChannelE2E

Ed Knight

Edward Knight is the Director of Global MSP Sales at Paessler GmbH. He works with managed service providers on building profitable, scalable service offers focused on operational performance, resilience, and customer experience.

How MSPs can turn observability into a billable service

Ed KnightJune 4, 2026

MSPs can charge for observability by packaging proactive work separately from regular support.

What it takes to scale an MSP profitably in 2026: Tools, commercial models and mindset

Ed KnightMarch 11, 2026

As MSPs add customers and services, profitability will depend on simplifying operations, controlling tool sprawl, and building service models that allow teams to scale without constantly adding headcount.