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Dynatrace IPO Prospectus: 10 Things for APM Partners, Investors to Know

Dynatrace IPO (initial public offering) prospectus reveals financial trends for application performance monitoring (APM), cloud infrastructure monitoring & more.

New Accenture CEO Julie Sweet: Five Things to Know

Accenture’s Julie Sweet shifts from North American CEO to Global CEO at the IT consulting & professional services company. Here are five things to know about Sweet.

Are You Ready for One-Third of Your Revenue to Disappear?

Avanade shares five digital transformation steps to develop new revenue streams, find new customers, retain existing clientele & disrupt your own business.

MJ Shoer’s New Gig

MJ Shoer launches consulting business to assist MSPs & channel organizations with partner programs, Microsoft Office 365 optimization, cybersecurity, vCTO & more.

Labor Shortage: How to Retain Employees With Phantom Stock Plans

How can your business reduce staff turnover and boost employee retention rates during the labor shortage? A phantom stock plan is one option, GEM Strategy asserts.

Sales Leadership Is Not About KPI Monitoring

Too often, sales managers focus on “monitoring” their sales team’s KPIs (key performance indicators. Turn away from your CRM dashboad and do this instead.

Broadcom Acquiring Symantec for $22 Billion?

Broadcom may acquire Symantec in all-cash deal, report says. AVGO lines up financing for potential SYMC cybersecurity software buyout.

Dynatrace IPO: IT Management Software, Private Equity Implications

What Dynatrace sale or IPO means for private equity, IT management software, application performance management (APM), artificial intelligence, MSPs & more.

What Good Account Management Looks Like

Use this 10-point checklist to grade your sales team’s account management, customer retention and growth prospects, according to KLA Group’s Kendra Lee.

Stop Trying To Replace Customer Support Agents With Chatbots

Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.