Posts by Sherweb

Digital Transformation is Mission-Critical for Providers and Clients Alike

Digital transformation initiatives that once seemed far away are now a sink or swim scenario—especially for SMBs.

3 Signs You Need Help with Document Management

A proper document management solution can store sensitive information according to your client’s requirements and specifications, Sherweb explains.

5 Ways to Strengthen Password Policies

In addition to leveraging password management solutions, MSPs should establish policies to manage & protect customer passwords. Sherweb explains how.

What is Customer Lifetime Value (CLV) and Why Should MSPs Care?

Customer lifetime value helps MSPs determine how much budget to allocate for customer retention vs. customer acquisition. Follow these nine steps to CLV success.

Best Practices for Customer Acquisition Post-Pandemic

Rethinking how your MSP business carries out customer acquisition post-pandemic will be essential to your future success.

Top 3 Questions to Ask an ITSM Service Provider Before You Buy

If you’re looking for an ITSM service provider for your MSP, then ask every provider you contact these three key questions.

How ITSM Software Supports MSP Success

It’s paramount for MSPs to reimagine the ways IT service management (ITSM) software can be used to best serve their unique needs.

How to Differentiate Your MSP Business From Competition

Amid increased managed IT services competition & downward price pressure, here’s how MSPs can differentiate their businesses.

No Disaster Recovery Plan? Major Problem

It can happen to you – your business needs a disaster recovery plan and should be using a backup service, or your business is at risk.

7 Things you Should Know About Microsoft Teams

How Microsoft Teams has evolved to meet customer and partner needs for cloud-based collaboration, according to Sherweb.