Desktop-as-a-Service (DaaS) Explained

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Desktop as a service (DaaS) is a game changer for managed service providers (MSPs) and their clients, especially if they’re looking to support remote or hybrid work environments. But what exactly is DaaS, and why should MSPs take note?

DaaS 101

DaaS is a cloud computing solution that provides a comprehensive and convenient way for employees to access their work desktops from anywhere on any device. With the rise of remote work, it’s become a vital tool for businesses to maintain productivity and collaboration by delivering virtual desktops to users over the internet.

DaaS is often mistaken for Virtual Desktop Infrastructure (VDI), but it's essential to note that the two services have significant differences.

DaaS vs. VDI

While both technologies serve a similar purpose, VDI operates on an in-house infrastructure, where virtual desktops are linked to internal, on-premises servers. Conversely, DaaS is hosted on off-premises, external servers, usually by a third-party service provider, making it a cloud-based solution.

While VDI is a more complex solution that requires extensive infrastructure and management, DaaS is a more straightforward and cost-effective option that a third-party provider manages. With DaaS, businesses can streamline their IT operations, reduce costs and provide employees with the flexibility they need to work efficiently.

While VDI offers several benefits, it also comes with several drawbacks. Firstly, managing a VDI infrastructure can significantly invest time and money. Implementing a VDI solution often requires in-house equipment and teams to support and service it and can cost upwards of $200,000 in upfront capital expenditures. This cost can be prohibitive for many small- and medium-sized businesses (SMBs) that need more resources and workforce to support such an infrastructure.

On the other hand, DaaS is more cost-effective as it is maintained by a third-party service provider, freeing SMBs from the burden of managing the infrastructure.

Why Choose DaaS?

When considering a virtual desktop solution, one of the most significant advantages of DaaS is its cost-effectiveness. As it operates on a subscription model, companies can save on upfront costs, hardware expenses, licensing fees and management costs. Moreover, this model shifts costs from capital expenditures (CapEx) to operational expenditures (OpEx), which benefits many organizations. This is also an obvious benefit to MSPs looking to increase or expand revenue-generating activities.

DaaS offers numerous other benefits in addition to cost savings. Here are some of the most noteworthy advantages:


The DaaS environment enables companies to switch between operating systems effortlessly, allowing for a diverse user environment. For instance, some employees can use Windows, while others can use Linux, and the setting can be easily changed as needed.

Enhanced accessibility

DaaS allows employees to work from anywhere, on any device, thus improving productivity and efficiency. This aspect is more critical than ever, with remote work becoming increasingly popular.

Better security

With DaaS, all security-related activities—system updates or security patch deployment, for example—can be managed from a central point. This makes it harder for viruses to penetrate the system, and if an employee's device is lost or stolen, the company's data remains secure as it's not stored on a physical hard drive.

Faster disaster recovery

While it's not a complete disaster recovery solution, DaaS does allow companies to get employees back to work quickly in the event of a disaster due to its capabilities for fast deployment and, of course, no need for the repair or restoration of physical servers.

The Opportunity for MSPs

As emerging technology continues to shape the business world, MSPs can leverage DaaS to offer a valuable service for clients and generate additional revenues.

Support for distributed workforces

By offering DaaS to their clients, MSPs can help companies transition to a remote or hybrid work model. With employees able to access their desktops from anywhere, on any device, businesses can increase their productivity and efficiency as well as reduce their dependency on centralized networks for on-premises infrastructure.

Moving clients to the cloud

DaaS provides MSPs an excellent opportunity to shift their clients from on-premises solutions to the cloud. With its subscription-based pricing model and the many benefits of cloud computing, DaaS makes it easier for companies to make the switch.

Opportunity to enter new markets

With multiple use cases in verticals such as education, healthcare, and call centers, DaaS allows MSPs to diversify and enter potentially new markets. By expanding their client base across new industries, MSPs can thereby increase revenue, develop new specializations and strengthen their business model.

Take advantage of DaaS with an expert partner

DaaS is a complex service that requires a significant investment in technology and expertise. Fortunately, some cloud providers have already invested in this area, allowing MSPs to expand their services with minimal risk and maximum support.

For instance, Sherweb has the necessary expertise and resources to help MSPs deliver DaaS to clients without hassle. Our cloud experts have the relevant skills and knowledge required to assist MSPs in providing DaaS smoothly and seamlessly. Reach out to us to start a conversation about how we can help your MSP deliver DaaS, or check out our partner guide for more information about how we can help your cloud business grow.

This guest blog is courtesy of Sherweb. Read more Sherweb guest blogs here. Regularly contributed guest blogs are part of ChannelE2E’s sponsorship program.