IT management

Atlassian HipChat and PagerDuty integrate to improve incident response communication, the two companies say.

Autotask Endpoint Backup shifts to per-device fixed price for unlimited cloud storage, Autotask CEO Mark Cattini confirms. The Cattini Interview: Part I.

ManageEngine adds Zoho CRM integrations and more to ServiceDesk Plus MSP, eliminating service management platform silos.

New MSP playbooks & pre-built service catalogs are arriving now. But cloud-first MSPs must also update their KPIs (key performance indicators). Here's why.

Computacenter acquires TeamUltra, a ServiceNow partner for service management, IT operations management, custom applications development & managed services.

Seventy percent of businesses will use more than one CSP, according to Dimension Data and 451 Research. MSPs must piece together multi-cloud management.

ECi Software's Naverisk gains more Remote Monitoring and Management (RMM) and help desk capabilities for MSPs.

Pulseway enters crowded field that features Continuum, Collabrance, GMS Live Expert, Inbay, IT By Design (ConnectWise), Live Virtual Help Desk & NetEnrich.