What if you and your customer designed the meeting with the common purpose of “How do we move forward on this project as aggressively as possible?” David Brock explains.
Treat your chat bots and virtual assistants like employees. Here's how to take the time to train your AI (artificial intelligence) systems to delight your customers.
Breakthrough Technology Group (BTG) and NexusTek, two cloud services-focused MSPs, have merged to form a national CSP. Private equity firm Abry Partners pulled together the deal.
When we talk about the different stages within the buyer’s journey, we focus on Awareness, Education/Nurture, Purchase, and Loyalty. ChannelMaven CEO Heather K. Margolis explains.
Asset misappropriation accounts for almost 80 percent of employee fraud schemes. These schemes include billing manipulation, customer charge-offs and more. Here's how to discover and eliminate such fraud.
The average worker at a US company with an Employee Stock Ownership Plan (ESOP) has accumulated $134,000 in wealth from his or her stake, according to new research. Plus, a closer look at ESOP trends.
The sales process requires a series of commitments we make to each other. Each commitment is critical; skipping or missing them compromises the process. David Brock explains.
Fast Five
Selected by the SC Media Editorial team every Tuesday.
Sign up now for the top five issues cybersecurity pros need to know this week.
