Teleperformance USA is closing a call center in Abilene, Texas and cutting 274 employees, a local ABC News affiliate reported. The move comes only a few weeks after Teleperformance, a business process outsourcing (BPO) provider, hosted an upbeat investor day in Palm Beach, Florida.Teleperformance's BPO focus includes omnichannel customer experience management spanning technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. The company has roughly 190,000 employees across 311 locations in 65 countries.Like many outsourcing firms, Teleperformance is pursuing higher-margin opportunities. The company is seeking to achieve EBITA margin of at least 14 percent by 2020, according to executive statements from January 2017 -- though I'm not clear on the company's current EBITA margins.Note: The "depreciation" portion of EBITDA, typically found in U.S. financial statements, is not included in the Teleperformance forecast. Teleperformance is based in Paris.
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