How to Differentiate: Offer Great Service

What do you think makes a business great? I think about this often, because if I'm going to come to work, I want every experience with my company to be excellent.

Last week, my question was answered, thanks to one of my favorite vendors: Great Service.

I requested a development change during the next update period; making note that this update was not urgent. Instead of filing my email away, this vendor replied back within an hour, confirming they had completed the update. WOW. Great Service.

Great Service means being responsive, respectful and really listening.

For our team at After Nines Inc., home of ChannelE2E, Great Service means hearing what our readers want, and reacting quickly and with accuracy.

Let's Get Together. More Frequently

To that end, I'm thrilled to announce, based upon reader requests, we will be adding two additional live webcasts to the second half of 2016. That's four webcasts coming your way between July and December 2016. Keep an eye on our Webcast schedule for more details soon.

Our previous webcasts, produced in the first half of 2016, revealed M&A Strategies and the Top 100 Vertical Market MSPs research results. Attendees said our content is valuable and they'd like a bit more. No, we won't be bombarding you with events and downloads, but we will be bringing you valuable content via live webcast a little more frequently (four times rather than twice) in the next six months.

We'll be covering topics of high importance to the channel market - and welcome your requests and suggestions. Feel free to comment on this blog or email me directly at [email protected].

We strive to be a great business - with a team that's easy and fun to work with, and excellent content that you can't find elsewhere. Thanks for your readership and we hope you are as excited about our announcement as we are.

Amy Katz

Amy Katz is a technology entrepreneur who has launched, built and sold a range of IT media platforms. As president and CEO of After Nines Inc., she oversees business development, sales and finance for the overall company and ChannelE2E.