Podcast: Webroot VP Charlie Tomeo’s MSP Reality Check

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Charlie Tomeo, chief revenue officer, Axcient
Charlie Tomeo, VP of worldwide channel sales, Webroot

Welcome to the ChannelE2E podcast. Our guest today is Charlie Tomeo, VP of worldwide channel sales at Webroot, an OpenText company.

Tomeo describes how OpenText and its SMB software teams at Webroot and Carbonite have been navigating the coronavirus pandemic. He also explores how MSPs are managing IT services amid the pandemic -- while also planning ahead for the eventual reopening of various economies.

Among the big areas of focus: MSPs should take a second look at their SLAs (service level agreements) in the Work From Home (WFH) era -- especially as home PCs remote connect to business networks, Tomeo says.

And for those seeking more information about OpenText's Cyber Resilience strategy, Tomeo shares some links and info to help partners blends data protection and cybersecurity into a 360-degree, automated business protection system.

Now, here’s the conversation…

Podcast: Listen Here…

The conversation covers:

  • 0:00 - Intros
  • 0:22 - Inside OpenText, Webroot and Carbonite -- early moves ahead of the pandemic.
  • 2:17 - How MSPs navigate downturns: Why the pandemic is similar and different from the dot-com implosion (2001) and global financial crisis (2008).
  • 4:26 - An opportunity to reset and reimagine MSP businesses, and prove IT services are completely invaluable.
  • 7:16 - Work From Home (WFH) service tickets: Double-checking security links and SLAs (service-level agreements).
  • 9:12 - WFH and SLA agreements: What has to change?
  • 10:35 - Consumer home PCs used for work tasks: Should MSPs manage them?
  • 12:45 - The eventual reopening of the economy & proper disaster recovery planning: How will MSPs evolve to be ready for it?
  • 14:50 - How to reach out to Webroot with additional questions.
  • 16:41 - Conclusion.
Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.