Podcast 093: Top 3 Cloud Services Challenges Facing Technology Solutions Providers

Craig Fulton
Craig Fulton

Good evening, channel partners. Welcome to our latest ChannelE2E Podcast. Tonight’s guest is Craig Fulton, chief product officer at ConnectWise.

We discuss the three biggest challenges that technology solutions providers (TSPs), MSPs and VARs face amid the shift to cloud services. We explore how ConnectWise CloudConsole addresses those challenges. And we pinpoint some practical ways partners can monetize cloud services.

Here's the podcast:

  • 0:00 -- Podcast overview and introductions
  • 0:40 -- The top 3 challenges TSPs face amid the transition to cloud services
  • 1:09 -- Managing multiple customers in the cloud
  • 1:34 -- The cloud services monitoring challenge
  • 2:13 -- The "one invoice" challenge with SaaS
  • 3:47 -- How many customers TSPs typically manage in the cloud, and the associated hybrid workload challenges
  • 4:39 -- Where ConnectWise CloudConsole enters the conversation
  • 5:50 -- CloudConsole's background
  • 7:55 -- CloudConsole's Evolution: Office 365 to Azure, and the Azure challenge/opportunity for partners
  • 11:03 -- How to monetize cloud services in a profitable way
  • 14:41 -- Cloud Console's business model for partners
  • 15:20 -- The CloundConsole user experience (UX)
  • 18:06 -- Taking a test run
  • 19:07 -- Where to find the online trial
  • 20:11 -- Conclusion

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Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.