Good evening, channel partners. Welcome to our latest ChannelE2E Podcast, featuring IT Glue VP of Product Luis Giraldo.Tonight's Guest: IT Glue's Luis GiraldoWe discuss IT Glue's 2018 Global MSP Benchmark Report -- which offers an in-depth look at today's MSP business drivers, opportunities and challenges. The report introduces the concept of the Golden Quintile -- basically, the top-performing MSPs based on a rare combination of revenue growth (at least 10 percent compounding annually) and EBITDA margins (20 percent or higher). The research pinpoints what the top performer looks like -- what they do, what they don't do, and where they're heading next.You can download a copy of the full report here from IT Glue. But first, check out the podcast below for insights from Giraldo.
Here's the conversation:
Podcast: Key points of discussion
0:00 - Intros and Overview
0:39 - What inspired the IT Glue 2018 Global MSP Benchmark Report?
1:42 - How IT Glue identifies top-performing MSPs -- the Golden Quintile explained.
3:19 - The role automation plays within top-performing MSPs.
5:27 - MSPs and the number or types of services they offer.
7:55 - MSP growth, customer reach and churn rates.
9:18 - How customer trust drives growth, reduces churn.
10:11 - MSP sales and marketing challenges -- and where CRM fits in.
11:20 - How to grab the report online.
11:32 - How MSPs can perform a documentation maturity level assessment.
Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.
