Good evening, channel partners. Welcome to our latest ChannelE2E Podcast, featuring IT Glue VP of Product Luis Giraldo.
We discuss IT Glue's 2018 Global MSP Benchmark Report -- which offers an in-depth look at today's MSP business drivers, opportunities and challenges. The report introduces the concept of the Golden Quintile -- basically, the top-performing MSPs based on a rare combination of revenue growth (at least 10 percent compounding annually) and EBITDA margins (20 percent or higher). The research pinpoints what the top performer looks like -- what they do, what they don't do, and where they're heading next.
You can download a copy of the full report here from IT Glue. But first, check out the podcast below for insights from Giraldo.
Here's the conversation:
Podcast: Key points of discussion
- 0:00 - Intros and Overview
- 0:39 - What inspired the IT Glue 2018 Global MSP Benchmark Report?
- 1:42 - How IT Glue identifies top-performing MSPs -- the Golden Quintile explained.
- 3:19 - The role automation plays within top-performing MSPs.
- 5:27 - MSPs and the number or types of services they offer.
- 7:55 - MSP growth, customer reach and churn rates.
- 9:18 - How customer trust drives growth, reduces churn.
- 10:11 - MSP sales and marketing challenges -- and where CRM fits in.
- 11:20 - How to grab the report online.
- 11:32 - How MSPs can perform a documentation maturity level assessment.
- 12:35 - Conclusion
