Business continuity, Enterprise, Content

Target Point of Sale (POS) Retail Register Outage: Details


Target's point of sale (POS) retail registers suffered a two-hour outage on June 15, but POS systems are now back online.

A spokesperson told USA Today:

"The temporary outage earlier today was the result of an internal technology issue that lasted for approximately two hours. Our technology team worked quickly to identify and fix the issue, and we apologize for the inconvenience and frustration this caused for our guests."

In an earlier tweet, Target stated:

"We’re aware that guests are currently unable to make purchases at Target stores. Our teams are troubleshooting now and we apologize for the inconvenience. We will provide an update as soon as possible."

The Cost of Downtime

For enterprise customers at the high end of the market, the cost of downtime can be as much as $540,000 per hour, according to Gartner, though ChannelE2E suspects the figure is much higher for Target.

The company is the eight largest U.S. retailer, with roughly 1,850 stores throughout the United States. The firm was ranked No. 39 on the 2018 Fortune 500 list. tracked the Target outage and recovery.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.