MSP, IT management, Content

SolarWinds Service Desk vs ServiceNow for IT Service Management

Credit: Joe Panettieri
Kevin Thompson, CEO, SolarWinds
SolarWinds CEO Kevin Thompson

SolarWinds plans to launch SolarWinds Service Desk in the second quarter of 2019, with the intention of "disrupting" the IT service management market, according to CEO Kevin Thompson.

Updated June 18, 2019: The official SolarWinds Service Desk announcement has surfaced here.

Original ChannelE2E story from April 24, 219: The product is based on SolarWinds' pending Samanage acquisition, announced earlier this month. The software works closely with Salesforce CRM, and could be positioned against ServiceNow in midmarket and enterprise accounts.

The wildcard: We're checking to see if SolarWinds Service Desk will be positioned against PSA (professional services automation) software like ConnectWise Manage, Datto's Autotask PSA, Kaseya BMS and other ticketing software systems in the MSP software market.

Updated April 25, 2019, 8:04 a.m. ET: During the April 24 earnings call, Thompson:

Ahead of the Earnings Call

In a prepared statement within SolarWinds' earnings announcement on Wednesday, Thompson said:

“We believe that a powerful, market-leading ITSM solution offers us another opportunity to create a unique position to serve IT professionals in organizations of all sizes while expanding our addressable market and creating additional cross sell opportunities.”

Track ongoing SolarWinds updates here.

Joe Panettieri

Joe Panettieri is co-founder & editorial director of MSSP Alert and ChannelE2E, the two leading news & analysis sites for managed service providers in the cybersecurity market.