Content, IT management, Channel technologies

Mindtree Opens US-based Network Operations Center (NOC)

Paul Gottsegen
Paul Gottsegen

Technology services company Mindtree has opened its first North American network operations center (NOC). The center is housed in Scottsdale, Arizona and the company says it’s designed to support its growing Infrastructure Management Services business.

Mindtree, founded in India in 1999, says the new U.S. center is based on the successful model of its Chennai and Bangalore NOCs. The new facility accommodates as many as 30 employees per shift across three shifts so it can offer coverage 24 hours a day, seven days a week. It’s also equipped with state-of-the-art technology to display real-time details on incidents, network performance, and other critical parameters, the company said.

Mindtree wasn’t specific but says a number of its key clients from the banking, financial services, and insurance sectors have already committed to working with the Scottsdale NOC.

Many companies in these industries have specific compliance requirements where monitoring must be done within the United States by U.S. citizens. The new facility allows Mindtree to meet those requirements, the company claims.

“(The facility) gives us level 3 support capability within the U.S. and an onshore site reliability engineering presence," said Paul Gottsegen, CMO and Americas Region Head of Mindtree.

The company is following a strategy of building its local client servicing capabilities and onshore preparedness in the United States.

The launch of this NOC follows a similar investment the company made in the U.S. in September when it launched its first international Digital Pumpkin innovation hub in New Jersey.

NOC, NOC! Who’s There?

Of course, we’ve seen competition across the NOC market intensifying in the past year or so.

Mindtree works with a range of technology partners, but the company's NOC services appear to be designed mostly for end-customers rather than channel partners. In stark contrast, many of the NOC providers we track worth with our through channel partners -- particularly MSPs.

Companies like Continuum, CollabranceKaseya NOC Services, NetEnrich (mainly in the midmarket) and Pulseway are all vying for market share. The work isn’t easy either, with most SMBs using a range of mobile, desktop, server, network, and cloud platforms, all requiring monitoring, management, and troubleshooting.

Still, opportunities remain for new NOCs to leverage services. Multi-cloud management services, monitoring services for Docker, application performance monitoring (APM), and more are just a few of the opportunities. Moreover, multiple NOC providers -- particularly Contunuum and NetEnrich -- are building out dedicated Security Operations Center (SOC) practices for their partners. Continuum's SOC, set for general availability in 2018, focuses mainly on MSPs that support SMB customers. NetEnrich's SOC, however, focuses more on midmarket partners.

Additional insights from Joe Panettieri.