“While it’s unfortunate that ConnectWise has decided to discontinue their integration, I want to be clear that this does not impact the ability for customers to integrate the two products. Kaseya continues to provide a deep integration between Kaseya VSA and ConnectWise Manage, leveraging technology from MSP Assist. This integration is funded by Kaseya and is available at no cost to Kaseya customers. I think that ConnectWise’s decision to discontinue this integration should raise serious concerns for their customers. Despite ongoing claims about remaining open, this action reinforces what has been expected since the acquisition by Thoma Bravo. ConnectWise is being forced to reduce costs and they are cutting 3rd party integrations as they scale back their resources. ConnectWise customers should see this for what it is, the start of dialing-back on R&D investment, an attempt to close their platform, and the eventual raising of prices. Fortunately for our mutual customers, Kaseya continues to invest millions of dollars every year in integrations between products, and is committed to continuing this. To be clear, despite ConnectWise’s lack of customer-centric behavior, Kaseya is ensuring integrations between the two products continue.”
The Background
So what's ChannelE2E's perspective? No doubt, tensions occasionally run high between ConnectWise and Kaseya. As my personal coverage has mentioned for more than a decade, the duo squabbled from time to time ever since Kaseya threatened to move into PSA (2009); ConnectWise extended from PSA into RMM and launched an RMM price war (2010); and Kaseya extended from RMM to PSA (2016) and launched a PSA price war.Fast forward to present day. Both companies have big, healthy MSP installed bases. And both companies have talented leadership -- including ConnectWise CEO Jason Magee and Kaseya CEO Fred Voccola.- Magee was running ConnectWise's daily operations long before he shifted into the CEO seat earlier this year. He also oversaw several M&A deals that tucked new technologies into ConnectWise into recent years.
- Voccola stabilized Kaseya and restored the company to growth when he arrived to the company as CEO in 2015. He has also educated me on multiple fronts -- particularly when it comes to dark web monitoring and locking down my own credentials on the Internet.
