Channel, Security Staff Acquisition & Development

The MSP’s Guide to Hiring From Anywhere

Bearded man with laptop and smartphone working outdoors in nature with landscape, forest and mountains in background. Remote work and freedom concept. Vector.

Making the shift to work from anywhere (WFA) can bring many benefits, including casting a wider net to hire talent across the country and improved work-life balance for employees. Once you’re set on becoming a WFA company, it’s important to have a plan and be ready to support it from Day 1. That means human resources, cybersecurity, office setups, keeping the culture and making time for engagement. 

As you make the move to WFA, here are some things to keep in mind to ensure a smooth transition, both for your business and your team:

  1. Stay up to date on labor laws and tax legislation. Some states, like California and New York, have very specific laws you’ll need to keep an eye on. For example, California offers a very generous family leave policy that you’ll want to know about. Additionally, regulations and laws aren’t set in stone—they can and often do change yearly. You can find an up-to-date list of state-based labor laws on the Department of Labor website.
  2. Fill in your knowledge gaps. Your HR team can sign up to get alerts and updates on labor and tax laws, but if they don’t have the bandwidth to stay on top of these issues, a third-party service can provide supplemental expertise and help you make the necessary adjustments. 
  3. Define employment status. Though you may want to treat your team members the same regardless of their employment status, it’s important to clearly define the differences between a contractor and a full-time employee. This includes access privileges, benefits and the scope of each role, to protect all parties involved. 
  4. Factor in cost of living. Talent in major cities with high costs of living, like Seattle or New York City, will be more expensive than hiring talent in Houston or San Antonio. Consider the value they’ll deliver and what they will bring to the role to balance it out. 
  5. Help candidates understand specific requirements. Notices, training, certifications and benefits vary by state, and sometimes employees don’t know this. You can help avoid misunderstandings, regrets and turnover if you can disclose how employment with your MSP may affect them and what is required from the get go.
  6. Make sure candidates want to work remotely. Both parties should think through the expectations for person-to-person collaboration. Your hiring manager should address your company culture and approach to engagement during the interview process, and candidates should consider whether they’re truly comfortable with remote teamwork before committing to the role.

Benefits of Being Remote-First

Many teams shifting to the work from anywhere model experience a number of benefits that on-site work can’t always deliver:

  1. Win-win customer service. If you have customers across the U.S., having remote team members in different times zones means service is available when your customers need it, without your team having to work early mornings or late nights.
  2. Expand your talent pool. When the position you’re hiring for can work from anywhere, you can hire from anywhere. You’re no longer bound by your local talent pool, and candidates don’t need to pack up their lives and move if they accept your job offer.
  3. Lower office expenses. Though you’ll still need to provide your team with equipment, supplies, office furniture and other items, you won’t have the high overhead of paying for an on-site workspace for each employee. This makes WFA especially attractive for growth-focused companies.
  4. Lower turnover. When people have a comfortable work environment and the flexibility to work around life (instead of the other way around), they do their best work. Add to that the time- and money-savings of eliminating the daily commute, and the reasons to leave such a great situation diminish quickly.

All indications point to WFA being here to stay. Now is the time to embrace it, prepare for it, implement it successfully, and help your customers do the same. 

From Endpoint Visibility and network connectivity troubleshooting to providing top-notch cybersecurity best practices and improving reliable collaboration, Liongard gives you the tools you need to stay competitive and profitable in this work from anywhere world. Learn more—schedule a platform walk-through today.

This guest blog is courtesy of Liongard. Read more Liongard guest blogs here. Regularly contributed guest blogs are part of ChannelE2E’s sponsorship program.