As artificial intelligence (AI) increasingly automates routine tasks, here's how to empower customer service agents going forward, Forrester Research asserts.
SAP Cloud Business Group President Robert Enslin resigns from the German software company. SAP has recently experienced multiple executive team changes amid the journey to cloud services.
How MSPs, channel partners, blogging & trusted sources led me to Florida Funders, a hybrid venture capital & crowd-funding platform for angel investors.
Assuming you hire the right sales person it could take a year to properly measure the person's performance. Hire the wrong person and things can get really expense.
Google Cloud hires Oracle's Amit Zavery as VP of engineering. Pairing with CEO Thomas Kurian reinforces PaaS & Apigee API push. Google Cloud Next 2019 conference approaches.
Are women gaining more CEO positions? Some stats suggest yet but there's more room for progress, data from job recruiter Challenger, Gray & Christmas shows.
Zendesk hires Oracle Cloud veteran Jeff Porter as director of partner programs. It's a key channel move for the IT service management (ITSM), help desk & CRM software company.
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