Collabrance’s “White Glove” IT Service for MSPs: A Closer Look
Collabrance, a Master MSP that offers help desk, NOC & sales support services to peer MSPs, points to strong customer satisfaction metrics.
Network Operations Centers (NOCs), Outsourced Help Desks for MSPs: Competition Heats Up
Pulseway enters crowded field that features Continuum, Collabrance, GMS Live Expert, Inbay, IT By Design (ConnectWise), Live Virtual Help Desk & NetEnrich.
GreatAmerica Expanding Master MSP Sales, Help Desk Services for Partners
GreatAmerica Financial Services is doubling down on its Collabrance business, assisting channel partners & MSPs with help desk, NOC & sales support.
Technology Research: Help Desk Outsourcing Market Forecast
The market forecast for outsourced IT help desk services & global help desk automation tools, according to Technavio. Plus, help desk outsourcing for MSPs.
ConnectWise Inks Network Operations Center (NOC) Partnership
ConnectWise partners with IT By Design to deliver network operations center & help desk services to MSPs. But can it match Continuum’s NOC-RMM-BDR approach?
NOCs Pave Way for SOCs (Security Operations Centers)
NOCs (network operations centers) remain vital to MSPs. But the next monitoring wave — involving Security Operations Centers (SOCs) — is building quickly.
5 Channel Partner Updates: 28 July 2016
Updates involving Acalvio, Avnet, CompTIA, IoT, ConnectWise, Continuum, Datto, GMS Live Expert, Inbay, Jabra, Live Virtual Help Desk, SonicWall & Sophos.
State of Monitoring: 10 Trends for MSPs, CSPs, VARs
When it comes to cloud, network, infrastructure & application monitoring, BigPanda’s survey uncovered these 10 trends. Here’s ChannelE2E’s spin.
Live Virtual Help Desk: Mike Byrne’s Next Moves
From help desk services to network operations center (NOC) support, Mike Byrne describes how Live Virtual Help Desk (LiveVHD) will scale with MSPs.