"Live Virtual Help Desk" Posts

Collabrance’s “White Glove” IT Service for MSPs: A Closer Look

Collabrance, a Master MSP that offers help desk, NOC & sales support services to peer MSPs, points to strong customer satisfaction metrics.

Network Operations Centers (NOCs), Outsourced Help Desks for MSPs: Competition Heats Up

Pulseway enters crowded field that features Continuum, Collabrance, GMS Live Expert, Inbay, IT By Design (ConnectWise), Live Virtual Help Desk & NetEnrich.


GreatAmerica Expanding Master MSP Sales, Help Desk Services for Partners

GreatAmerica Financial Services is doubling down on its Collabrance business, assisting channel partners & MSPs with help desk, NOC & sales support.

Technology Research: Help Desk Outsourcing Market Forecast

The market forecast for outsourced IT help desk services & global help desk automation tools, according to Technavio. Plus, help desk outsourcing for MSPs.

ConnectWise Inks Network Operations Center (NOC) Partnership

ConnectWise partners with IT By Design to deliver network operations center & help desk services to MSPs. But can it match Continuum’s NOC-RMM-BDR approach?

NOCs Pave Way for SOCs (Security Operations Centers)

NOCs (network operations centers) remain vital to MSPs. But the next monitoring wave — involving Security Operations Centers (SOCs) — is building quickly.

Coffee Thursday

5 Channel Partner Updates: 28 July 2016

Updates involving Acalvio, Avnet, CompTIA, IoT, ConnectWise, Continuum, Datto, GMS Live Expert, Inbay, Jabra, Live Virtual Help Desk, SonicWall & Sophos.

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State of Monitoring: 10 Trends for MSPs, CSPs, VARs

When it comes to cloud, network, infrastructure & application monitoring, BigPanda’s survey uncovered these 10 trends. Here’s ChannelE2E’s spin.

Live Virtual Help Desk: Mike Byrne’s Next Moves

From help desk services to network operations center (NOC) support, Mike Byrne describes how Live Virtual Help Desk (LiveVHD) will scale with MSPs.

Coffee Thursday

5 Channel Partner Updates: 19 May 2016

Today’s updates track Datto, Live Virtual Help Desk, ServiceNow, MemSQL, A&A Office Systems, RECOL, Skyhigh Networks, FinancialForce, Google I/O & CompTIA.