ServiceNow Pursues Banking, Telecom Verticals; Deloitte and Accenture Assist
ServiceNow partners with Deloitte & Accenture for banking & telecom workflow automation solutions. Healthcare, manufacturing, media & technology are next.
Stop Trying To Replace Customer Support Agents With Chatbots
Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.
Amazon Alexa Automating IT Service Management (ITSM), Help Desks?
Amazon re:MARs 2019 conference: How Amazon Alexa, artificial intelligence (AI), machine learning, automation & partners may reshape ITSM, help desks & business technology.
Moveworks Funding: Artificial Intelligence for ITSM, Help Desk Automation
Moveworks, a cloud-based artificial intelligence (AI) solution, automates IT service management (ITSM) & help desk tasks like provisioning applications, resetting passwords, unlocking accounts, managing email lists & more.
Customer Service Agents Need Modern Workspaces
As artificial intelligence (AI) increasingly automates routine tasks, here’s how to empower customer service agents going forward, Forrester Research asserts.
CompassMSP Acquires Another Florida-based MSP
CompassMSP makes second MSP acquisition of 2019, buying Miami-based Dynamic Media Technologies — dba IT Support Miami (ITSM).
The Future of IT Service Management (ITSM)
IT service management (ITSM) employees gain confidence in cloud services, but remain concerned about these items, ManageEngine & ITSM.tools survey finds.