Broadvoice Acquires Contact Center Solutions Provider GoContact
Combined Broadvoice & GoContact offers hosted voice, unified communications & contact center as a service (UCaaS & CCaaS).
MSP Service Desk Strategies: Yesterday, Today and Tomorrow
The way MSP support tickets are entered into the system, assigned to technicians, and addressed is evolving. Keep these MSP service desk tips in mind.
GMS Live Expert: Kaseya Help Desk Deal for MSPs (And More)
GMS Live Expert and Kaseya integrate NOC and help desk services for MSPs. It’s part of a bigger GMS Live Expert strategy.
Continuum Describes Help Desk Roadmap
Continuum continues to scale its help desk hiring to address virtualization, security, backup and more. Here’s how the long-term pricing model looks.
Technology Research: Help Desk Outsourcing Market Forecast
The market forecast for outsourced IT help desk services & global help desk automation tools, according to Technavio. Plus, help desk outsourcing for MSPs.
How Should A Help Desk Use the ITIL Framework?
How VARs, MSPs & IT service providers can align their help desk strategies & best practices with the ITL framework. Advice from ConnectWise’s Craig Fulton.
3 Emerging Help Desk Trends
Credit: Getty Images
A recent Software Advice study reveals the type of help desk services that millennials prefer. ConnectWise VP Mark Sokol pinpoints the key trends.
GMS Live Expert Hires AVG, LPI Veteran for MSP Push
GMS Live Expert, the help desk and network operations center (NOC) provider, has hired Danny Obaseki to drive MSP engagements.
TUC Managed IT Services Plans Vertical, Midmarket Expansion
Marco La Vecchia, now VP of sales at TUC Managed IT Services, describes key vertical market, midmarket and help desk priorities for the MSP.
