"FreshDesk" Posts

Research: Top Technology Service Desk Challenges, Opportunities

The top challenges and opportunities facing IT service desks and the help desk technicians who staff them, according to Freshdesk’s research.

Freshdesk Releases Service Desk, Ticketing Updates

Freshdesk Mint is an overhauled service desk platform. But does the “improved” ticketing system really make life easier for help desks?

Coffee Friday

5 Channel Partner Updates: Friday 21 July 2017

Updates: AWS terms, ConnectWise, Corning Inc., Freshworks Freshdesk, GoDaddy, IBM Cloud, Microsoft Azure revenues, OnPage, SpideCloud Wireless & more.

Coffee Monday

5 Channel Partner Updates: 12 June 2017

News: AKA Enterprise Solutions, Autotask, Auvik, Barcode Warehouse, ConnectWise, Continuum, Digital Realty, Inteleca, ServiceNow, TierPoint, Turgs & Veeam.

Coffee Thursday

5 Channel Partner Updates: 08 June 2017

Updates involving Cloudistics, Coresystems, Freshdesk, Freshworks, Instart Logic, InterVision Systems, Ipswitch, Netelligent Corp., Racemi & Vocus Group.

Coffee Thursday

5 Channel Partner Updates: 5 January 2017

Updates: Brocade, Carahsoft, Edgewater Networks, Freshdesk, GCI, K2 Software, OpsGenie, Oracle, Pipemonk, PTC, S4 Inc., SolarWinds, SOVA, VMware & Yealink.

IBM Watson Surfaces at ConnectWise IT Nation 2016

CrushBank, backed by MSP veterans, has built an IT service desk atop IBM Watson technology. Can it turn heads at ConnectWIse IT Nation 2016?

Coffee Thursday

5 Channel Partner Updates: 20 October 2016

Updates: Acronis, Cisco Systems, Citrix Systems, Dell EMC, Dynatrace, Freshdesk, Google Cloud Storage, NCC Group, Staples, Tableau & more.

Coffee Monday

5 Channel Partner Updates: 27 June 2016

Today’s updates involve Intel Security, McAfee, Accenture, OpenDNS, Brexit, Dell, Ingram Micro Cloud, ConnectWise, SP Controls, FreshDesk & more.