Research: Top Technology Service Desk Challenges, Opportunities
The top challenges and opportunities facing IT service desks and the help desk technicians who staff them, according to Freshdesk’s research.
Freshdesk Releases Service Desk, Ticketing Updates
Freshdesk Mint is an overhauled service desk platform. But does the “improved” ticketing system really make life easier for help desks?
5 Channel Partner Updates: Friday 21 July 2017
Updates: AWS terms, ConnectWise, Corning Inc., Freshworks Freshdesk, GoDaddy, IBM Cloud, Microsoft Azure revenues, OnPage, SpideCloud Wireless & more.
5 Channel Partner Updates: 12 June 2017
News: AKA Enterprise Solutions, Autotask, Auvik, Barcode Warehouse, ConnectWise, Continuum, Digital Realty, Inteleca, ServiceNow, TierPoint, Turgs & Veeam.
5 Channel Partner Updates: 08 June 2017
Updates involving Cloudistics, Coresystems, Freshdesk, Freshworks, Instart Logic, InterVision Systems, Ipswitch, Netelligent Corp., Racemi & Vocus Group.
IBM Watson Surfaces at ConnectWise IT Nation 2016
CrushBank, backed by MSP veterans, has built an IT service desk atop IBM Watson technology. Can it turn heads at ConnectWIse IT Nation 2016?
5 Channel Partner Updates: 20 October 2016
Updates: Acronis, Cisco Systems, Citrix Systems, Dell EMC, Dynatrace, Freshdesk, Google Cloud Storage, NCC Group, Staples, Tableau & more.