Digital Customer Experience ROI: (How To) Show Me The Money
Forrester Research is developing a framework to measure the impact of better customer experiences — especially digital experiences.
ISG Acquires Alsbridge for IT Vendor Management Services
Information Services Group has acquired Alsbridge Holdings Inc. — which promotes IT vendor management & digital business transformation services.
Digital Business Transformation: 5 Words Destroy the Magic
When it comes to big hardware companies making big promises about big digital business transformations, these five words ring hollow…
Tech Consultancies are Adapting to the Digital World
How Deloitte, McKinsey, Booz Allen Hamilton, Cognizant and IT consulting firms are evolving their delivery, hiring and contracting models.
Service Providers: Taking the Slow Approach to Digital Business Transformation?
Despite marketing efforts, many service providers still need to develop and match their offerings to the new digital imperatives. Ovum explains why.
The Top Killer of Digital Transformation
IBM is suffering through it. Apple suffered through it. Newspapers are suffering through it. When it’s time for your business to pursue a digital transformation — your chances for success are greatly diminished if you don’t address this single issue: A staff war between the “haves” and “the have nots.” Let me give you a prime example. […]