"Chat Bots" Posts

Why Does Your Bot Want to Talk to Me?

Automation won’t help your sales org overcome volume or velocity challenges if they’re asking the wrong questions. David Brock explains.

How to Scale Chatbots Beyond Pilot Deployments

Most businesses struggle to scale chatbots past proofs of concept and pilot deployments, and fail to realize reduced contacts & optimized costs. Here’s why.

Building Bots 101: Lessons From Avanade

Many people worry about the rise of machines. But bot technology can have a positive impact on our working lives. Avanade VP Edwin Jongsma explains.

Bad Bots Are Stealing Data And Ruining Customer Experience

Bad bots are affecting your company more than you might think. Forrester Research explains why.

How to Succeed with Bots and Virtual Assistants in B2B Marketing and Sales

Treat your chat bots and virtual assistants like employees. Here’s how to take the time to train your AI (artificial intelligence) systems to delight your customers.

Chatbots Are Helping Companies Redefine Customer Experience

Here are the most common chatbot use cases being pursued by leading companies, according to Capgemini.


Bots: The Next Big Thing In Mobile Chat? Not So Fast.

Bots, and the chat platforms they run on, provide an amazing opportunity for brands to deliver contextual experiences on borrowed mobile moments. But…

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5 Channel Partner Updates: 13 April 2016

Today’s updates involve ConnectWise, NetScout, Apple Watch sales, CyrusOne, RCN Business, Azure, Amazon Web Services, chat bots, EU-US Privacy Shield, more.

Will Facebook, Microsoft Chat Bots Reinvent MSP Help Desks?

Chat bots from Microsoft, Facebook and Kik sound futuristic. But the virtual agents are going mainstream… perhaps even reinventing IT service desks.