Measure Three Types of Customer Experience Metrics
An effective CX measurement program can determine whether your organization is delivering experiences that drive business results.
Sales Dashboards, KPIs Alone Won’t Improve Your Company’s Performance
Sales dashboards and data are meaningless unless you understand and use the data within. David Brock explains.
ThreeBridge Solutions Acquires 3sage Consulting
ThreeBridge Solutions, a national IT solutions and consulting provider, acquires 3sage Consulting of Atlanta, Georgia.
Accenture Launches Google Cloud Platform Business Group
The Accenture Google Cloud Business Group (AGBG) will migrate and manage customer workloads to the search giant’s cloud platform. Key focus areas include SAP applications, analytics and machine learning.
CFOs Are Ideal Big Data Initiative Leaders
When it comes to big data analytics initiatives, CFOs are perfectly positioned to take a leading and coordinating role. Capgemini explains why.
Data Storage and Business Ethics: Alignment Required
It is time for channel partners and customers to consider the ethics of what data is retained and how it is used.
‘Do It Yourself’ Could Inspire Leaps to Big Data
Big data is still far away from the regular business user. But more DIY tools and guidance could close that gap — for users and channel partners.
IT Monitoring, Analytics Become One
When it comes to remote monitoring and management (RMM), the worlds of IT monitoring and analytics are converging. Just ask Numerify & ServiceNow.
Big Data, Hadoop MSPs Show Progress
Managed services providers (MSPs) like Cloudwick and Think Big are driving support services for Hadoop, big data and analytics customers.
IBM Partners: Don’t Panic
Amid more bad earnings from IBM, CEO Ginni Rometty could be running out of time. No need for partners to panic. Instead, they should focus here…